crypto help desk for the average Joe

We educate, we guide, we troubleshoot and help audit blockchain transactions. We're your premium support team.

Non-custodial vs custodial wallets

There are pros and cons for each of these types of wallets. Which one is right for you? Click here to learn more!

Non-custodial

Non-custodial or Self-custody wallets are decentralized in nature and allows users to have full control of their crypto assets. Only you have custody of your private keys. Examples are Coinomi, Exodus and Trust Wallet.

Custodial

Custodial wallets are wallet services offered by a centralized exchange business such as Coinbase, Binance and BitMEX. These companies are in custody of your private keys and require KYC identity verification for compliance.

Anyone can Learn how to safely invest in digital money!

Personal

Anyone can own Bitcoin. Learn how to safely navigate in this new world of finance. Learn how to get started.

Business

Businesses are evolving and are assimilating alternative payment processing systems which include Bitcoin and cryptocurrencies.

10 things you can do to keep your crypto safe

When it comes to managing your own crypto finances, you are responsible for everything. This means that your funds are only as safe as you are.

The blockchain. what is it?

A blockchain is a digitally distributed, decentralized, public ledger that exists across a network. Think of it like an immutable spreadsheet online with transaction data that anyone can see.

Security is everything!

When it comes to managing your own finances, you are responsible for everything. You are your own server, firewall, anti-virus and security guard. Your funds are only as safe as you are.

Don't invest what you cannot afford to lose

While 10% of your overall portfolio exposure is recommended, risk to reward is a personal decision and is completely up to you.

Data privacy

When it comes to self-custody, only you should have access to your private keys, passwords and recovery phrases. This responsibility should not be taken lightly.

Double checking your work

Blockchain transactions are irreversible and cannot be cancelled or refunded. Careless actions, typos and incoherence are easy ways to lose funds forever.

Software and hardware

Making sure your devices operating system, security software, wallet software and hardware firmware are always up to date.

The integrated system

The devices and equipment you use for your transactions should have limited visibility from people on and offline. Privacy is key.

Take the time to understand

Learn the basics of cryptocurrencies and the technical requirements before you invest a large amount. Start small and learn.

Crypto scams to avoid

It seems everyday, new scams are popping up everywhere. Targeted at all the new people entering the crypto space. It’s unfortunate but here’s some advice that will help you.

Who we are

We are a small team of experts that have over 10 years of Bitcoin and cryptocurrency knowledge and experience. We all share the same passion for Bitcoin and and we want to help as many people as we can.

Helped thousands of customers

Our team has been employed by the top crypto software and hardware wallet companies in the industry. We have helped over ten thousand customers worldwide combined.

Trading and exchange experience

Over 10,000 hours of crypto day trading screen time and experience using all the big exchanges and 3rd party applications.

International team

We are a small team that collaborates from around the world.

Our team members are from Canada, United States, Philippines and India.

Frequently Asked Questions

Is this free?

Our help desk is currently free to help build trust in our brand and at the same time, give us the opportunity to serve the community.

Buy us a coffee if you’ve found value in our service or if we’ve helped you in any way. There’s no catch.

For priority service, you can become a member here.

While we cannot help everyone, we will do our best!

FAQs

Frequently Asked Questions

What do you do?

We help people with their cryptocurrency questions and issues. We offer 1:1 online coaching and technical support via email.*

This includes guided wallet set-up, buying crypto, sending/receiving transactions, general security and fund/asset recovery.*

No financial advice offered or implied.

Who is this for?

This service is for anyone that needs guidance getting started with Bitcoin and alternative cryptocurrencies. If you have nobody to help you, consider us your friends in this space!

We help people who are not technically savvy troubleshoot software/hardware issues and missing funds/transactions.

Don’t get scammed! Let us be your second opinion before you send funds to unknown people.

Who is this not for?

Although anyone can reach out to us. This is not usually for intermediate users and crypto traders who already have a good understanding of how to safely buy, store, trade and audit transactions on the blockchain.

Why should I trust you?

Rule#1. You shouldn’t trust us. You shouldn’t trust anyone when it comes to your online funds. Crypto scammers run rampant online. Don’t fall for it.

We would never ask you for any of your private information, passwords, private keys or recovery phrases. Never give access to your computer unless you physically know and trust them. We don’t want access to anything.

We only offer guidance and support for the issues you’re having. Think of us as a friend that helps you out when you have a question or need help with anything crypto related. We’ll do the digging and advise only.

How much does this cost?

Buy us a coffee if you’ve found value in our service or if we’ve helped you in any way. There’s no catch. Your support means a lot to us!

For priority service, you can become a member.

This includes unlimited technical support emails.

Cancel anytime.

How do I get started with Bitcoin?

We have an excellent article here on How to get started with Bitcoin and crypto.

If you run into any issues, reach out to us or submit a ticket and we’ll get back to you as soon as we can.

That’s it! We’ll keep everything simple 🙂

Tell us about it!

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DO NOT SHARE ANY PASSWORDS, PRIVATE KEYS OR RECOVERY PHRASES WITH US. WE WILL NEVER ASK YOU FOR THIS INFORMATION.

Talk to us. We'll help if we can!

It’s free to ask, and in most cases, we don’t charge at all!

We love this space and we truly just love helping people.

Returning user? Log in to our Help Desk here

New users can simply submit a ticket. There’s no registration or sign-up.